eAcademy Tourism and Hospitality
Welcome to the eAcademy Tourism and Hospitality!
You are entering the online learning academy offered by the Agency for Business and Economic Development (AWE).
We have prepared self-paced learning offers for you to foster your knowledge and skills on sustainably managed tourism and hospitality including entrepreneurship and other important topics for successful business and employment. To this effect, we have combined internationally recognised tools and experience with innovative instruments for self-paced learning.
We hope you will enjoy your learning journey!
Your new skills will allow you to professionalise even more and become a valuable staffer of tourism and hospitality businesses or a successful self-employee. Through the completion of knowledge tests, you can earn scores and certificates (open badges) for each course. A single course is rewarded by a Unitary Badge. As proof of learning for a complete learning path you will be awarded a bronze Novice Badge. Creation, issuing and management of Open Badges is to be done by the Open Badge Factory. For more information click here!
For our offers in Spanish and French, please select the respective language in the upper right corner of our header picture.
If you are satisfied with your learning journey, please recommend the eAcademy Tourism and Hospitality to your fellows and partners.
In case of questions regarding the content of the eAcademy, please contact us at tourism@giz.de
In
case of questions regarding the function of the learning platform, please contact
the atingi team at help@atingi.org
We wish you an insightful and also enjoyable learning journey!
Your tourism team at AWE
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About the Agency for Business and Economic Development (AWE)
The Agency for Business and Economic Development (AWE) is part of the Business & Development network Partners in Transformation of the German Federal Ministry for Economic Cooperation and Development (BMZ). AWE is funded by the BMZ and implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and DEG Impulse gGmbH, two strong partners in the field of development cooperation.
A – Tourism and Hospitality (A.1-A.7)
Fundamentals of Tourism & Hospitality
This self-paced course will help you explore how to expand your skills in communication and business management. You will learn how to verbally communicate with guests, employees and business partners while welcoming them, being on the telephone, selling items to them, negotiating or providing feedback. You will also explore non-verbal communication skills.
Who is this course for?
The course
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Who is this course for?
The course
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Foundation of Food and Beverage Business
This self-paced course will introduce you to the world of Food and Beverage. You will learn about the various types of F&B businesses, the importance of team leadership and of understanding the employees. Furthermore, be prepared to find out the Do’s and Don’ts of menu engineering and about how to manage profitability.
Who is this course for?
The course is intended for tourism
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Who is this course for?
The course is intended for tourism
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Fundamentals of Housekeeping
This self-paced course will help you develop an appreciation of how the housekeeping department works, coordinates with other departments and how to apply the key housekeeping processes. You will get to know insights on the housekeeping operations and embark on a journey of professional housekeeping development.
Who is this course for?
The course is intended for anyone working in housekeeping
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Who is this course for?
The course is intended for anyone working in housekeeping
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A Career in Tourism
In this self-paced course, anyone looking for career opportunities in tourism will explore tourism as an industry and see the job opportunities it can offer. You will find out what skills are required for different jobs in tourism, how to develop the needed competencies, and where else to apply them. You will also explore real stories of young people and get to solve practical tasks.
Who is this
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Who is this
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A Career in Hospitality
In this self-paced course, anyone looking for career opportunities in hospitality will explore hospitality as an industry and see the job opportunities it can offer. You will find out what skills are required for different jobs in hospitality, how to develop the needed competencies, and where else to apply them. You will also explore real stories of young people and get to solve practical
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Soft Skills for Tourism Business
This self-paced course will help you to explore different soft skills which include interpersonal skills as well as personal characteristics. You will find out how they can help you interact and work with other people. You will discover a wide range of skills as diverse as teamwork, time management, empathy and communication that are required to be successful in the tourism and hospitality
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Quick Start English Vocabulary for Tourism
This self-paced course will help to communicate effectively with native and non-native English speakers in the English language. By hearing typical phrases and sentences in different tourism businesses, you will explore correct ways of acting in respective situations.
Who is this course for?
The course is intended for anyone who is interested in becoming familiar with the English
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Who is this course for?
The course is intended for anyone who is interested in becoming familiar with the English
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B – Sustainable Tourism: An Introduction (B.1-B.4)
Introduction to Green and Clean Tourism
This self-paced course will help you understand what Green & Clean Tourism means. You will find out which negative effects tourism can have on the environment and the host communities and which measures you can implement to enable green and clean practices in your tourism business.
Who is this course for?
The course is intended for anyone working in the tourism and hospitality sector and
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Who is this course for?
The course is intended for anyone working in the tourism and hospitality sector and
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Why Tourism Business should be Sustainable
This self-paced course will help you get a better understanding about sustainability. You will learn what sustainability comprises of and why the concept of sustainability is so important for the tourism business.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn why...
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn why...
How to create a Sustainable Tourism Business
This self-paced course will help you explore how to make your tourism business more sustainable. You will find out how to implement sustainability in your tourism business operations. You will also gain practical knowledge on the topic of sustainability.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will...
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will...
The Future of Sustainable Hospitality
This module explores the future of sustainable hotels, where you can learn from the two of the best sustainable hotels in the world and can develop your own plan towards more sustainability. The course first deals with a kick-starting sustainable in hotels by looking at the meaning and importance of sustainability in hotels. It is further pointed out how to generate commitment and establish a
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C – Sustainable Tourism: Environmental Dimension (C.1-C.4)
Water Management in Hospitality
This module provides you with insights into how tourism is connected with global water security and scarcity. The module dives deeper into water consumption in hotels by outlining direct and indirect water consumption. It shows to what extend water is a cost factor in hotels and how to achieve cost savings through water savings. By introducing the water management cycle, the process towards
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Energy Efficiency in Hospitality
The course starts with the importance of energy for hotels. Further, the linkage between energy consumption and carbon emission is shown. The need for stakeholder commitment to energy management is highlighted. Besides, the module dives deeper into the assessment of energy consumption in hotels. A crucial aspect to be discussed is the implementation of energy efficiency measures. The course
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Waste Management & Circular Economy in Hospitality
In this self-paced course, tourism professionals in management positions will learn to develop a waste management plan.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn? You will be able to explain the benefits of an effective waste management and the concept of circular economyYou will
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn? You will be able to explain the benefits of an effective waste management and the concept of circular economyYou will
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Sustainable Food Management in Hospitality
In this self-paced course, tourism professionals in management positions will learn the importance of sustainable food management.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn? You will be able to explain the importance and benefits of a sustainable food offer and an effective food waste
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn? You will be able to explain the importance and benefits of a sustainable food offer and an effective food waste
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The Future of Sustainable Hospitality
This module explores the future of sustainable hotels, where you can learn from the two of the best sustainable hotels in the world and can develop your own plan towards more sustainability. The course first deals with a kick-starting sustainable in hotels by looking at the meaning and importance of sustainability in hotels. It is further pointed out how to generate commitment and establish a
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D – Sustainable Tourism: Socio-Cultural Dimension (D.1-D.4)
Women's Rights & Gender Equality in Tourism
This self-paced course will help you explore the key issues related to women’s rights and gender equality in tourism. Women are strongly represented in the tourism labour market. In many countries, the employment rate for women in tourism is above the average rate in other sectors. However, many women are employed in low-paid services. This is neither good for the women employed, nor is it an
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Child Protection in Tourism
In this self-paced course, tourism professionals in management positions will learn to develop a child-friendly tourism business.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to explain what child rights are and why and how they can be impacted by businessYou will
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to explain what child rights are and why and how they can be impacted by businessYou will
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Community Involvement in Tourism
In this self-paced course, tourism professionals in management positions will learn to integrate local communities into their tourism business.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to understand what it takes to involve local communities in tourism
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to understand what it takes to involve local communities in tourism
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Decent Work Conditions in Tourism
In this self-paced course, tourism professionals in management positions will learn to develop decent work conditions.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn why decent work matters for your tourism business You will learn about the dimensions of decent work You
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn why decent work matters for your tourism business You will learn about the dimensions of decent work You
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E – Business Development (E.1-E.4)
Entrepreneurship for Tourism Business
This self-paced course will help you start your own business by introducing you the stories of three outstanding people who have started from scratch and became successful entrepreneurs. You will learn about their experiences, challenges and successes.
Who is this course for?
The course is intended for anyone thinking of starting their own business and anyone interested in the topic.
What will...
Who is this course for?
The course is intended for anyone thinking of starting their own business and anyone interested in the topic.
What will...
What it means to be a Tourism Entrepreneur
This self-paced course will help you start your own business by introducing you the stories of three outstanding people who have started from scratch and became successful entrepreneurs. You will learn about their experiences, challenges and successes.
Who is this course for?
The course is intended for anyone thinking of starting their own business and anyone interested in the topic.
What will...
Who is this course for?
The course is intended for anyone thinking of starting their own business and anyone interested in the topic.
What will...
Calculations for Tourism
This self-paced course gives an introduction into the topic of calculations by explaining the terms expenses, income and profit and its application. Further, by using the stakeholder groups of tour operators, hotel managers and food shop owners, important aspects of calculations are described including expenses, profit or loss, discounts, currency and ingredient conversion, commission, costing,
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Computing Skills for Business
This self-paced course will help you to explore how using a computer and the internet for e-commerce activity can benefit your business.
Who is this course for?
The course is intended for anyone who would like to learn more about how to handle a computer.
What will you learn?
You will understand how the Internet can help business thrive with its various servicesYou will be able to identify
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Who is this course for?
The course is intended for anyone who would like to learn more about how to handle a computer.
What will you learn?
You will understand how the Internet can help business thrive with its various servicesYou will be able to identify
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F – Tourism Marketing (F.1-F.4)
How to Research Markets & Sales Channels
This self-paced course will help you start your own business through discovering your product's market and your sales options. You will learn that a comprehensive market research is essential for your business and which aspects you should not neglect. You will also find out how to choose the best fitting distribution channel for your product.
Who is this course for?
The course is intended for
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Who is this course for?
The course is intended for
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Development & Management of Tourism Products
This self-paced course will help you explore how developing and managing a tourism product works. You will learn what tourism product development is and what steps need to be taken and aspects need to be considered when setting up your own tourism product. You will get familiar with the tourism experience and success factors to make your tourism product special and memorable. Besides that, be
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Explore Pricing & Promotion
This self-paced course will help you start your own business by understanding pricing and promotion for your handicraft product. You will learn to set the best price for your product through understanding how to calculate your costs and profit margin. You will also get to know various promotion channels and learn how to choose the right one for your business.
Who is this course for?
The course...
Who is this course for?
The course...
Introduction to Digital Marketing for Tourism Businesses
This self-paced course will help you explore how you can market your business on social channels and how to reach a huge audience. You will get an introduction into digital marketing and social media and learn how to use social media. You will also learn about different social media platforms and how your business can be found on Google.
Who is this course for?
The course is intended for
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Who is this course for?
The course is intended for
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G – Customer Service (G.1-G.2)
Customer Service for Tourism Businesses
This self-paced course will help you explore how to satisfy your customers. You will learn how to respond to your customers wishes and also how to react to customer complaints in an appropriate way.
Who is this course for?
The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.
What will you learn?
You will get to know more about customer
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Who is this course for?
The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.
What will you learn?
You will get to know more about customer
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Customer Care & Complaint Management
This self-paced course will help you explore the importance of good customer care. You will learn how to satisfy your customers and how to manage customer complaints.
Who is this course for?
The course is intended for anyone working with customers and anyone interested in the topic.
What will you learn?
You will learn how to demonstrate excellent customer complaint management skillsYou will
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Who is this course for?
The course is intended for anyone working with customers and anyone interested in the topic.
What will you learn?
You will learn how to demonstrate excellent customer complaint management skillsYou will
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H – Health, Safety & Hygiene (H.1-H.3)
How to manage Health & Safety
This self-paced course will help you to understand structures and processes that ensure the health and safety of all employees in a company. You will explore the different hazards in the workplace you work in. You will get a better understanding what the terms "health and safety" mean in the context of tourism and hospitality and which occupational, human and environmental factors can affect your
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How to implement COVID-19 & Hygiene Standards
This self-paced course will help you understand the importance of implementing an appropriate health & hygiene management in your tourism business. You will further learn the background of COVID-19 and how to apply specific measures which help to stop spreading the virus.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested
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Adjusting Health, Safety & Hygiene to COVID-19
This self-paced course will help you explore how to make your work environment COVID safe by recognizing and applying appropriate and adapted health, safety and food hygiene standards.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to define the principles of safety,
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will learn how to define the principles of safety,
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I – Resilience in Tourism (I.1-I.5)
Resilience in Tourism 1: Resilience and Sustainable Development
In this self-paced course, tourism professionals in management positions will explore the challenges and benefits of resilience in tourism with a specific focus on the relation of resilience and sustainability.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will get an overview of
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will get an overview of
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Resilience in Tourism 2: Risk in Tourism
In this self-paced course, tourism professionals in management positions will explore the challenges and benefits of resilience in tourism. You will find out about different hazards and their relevance to tourism.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will get an overview of...
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in the topic.
What will you learn?
You will get an overview of...
Resilience in Tourism 3: Addressing Risks in Tourism
In this self-paced course, tourism professionals in management positions will explore the challenges and benefits of resilience in tourism. You will learn about relevant aspects regarding risk assessment, how to use a risk matrix and how to reduce the impact of hazards.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in
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Resilience in Tourism 4: Business Response to Crisis and Disaster
In this self-paced course, tourism professionals in management positions will explore the challenges and benefits of resilience in tourism. You will learn how to respond as a business to crisis and disasters by looking at the three phases preparation, response and recovery.
Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in
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Who is this course for?
The course is intended for tourism professionals in management positions, and anyone interested in
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Resilience in Tourism 5: Building Long Term Resilience
n this self-paced course, tourism professionals in management positions will learn about the importance of knowledge, information and learning when it comes to building long term resilience. You will also learn about the importance of innovation with focus on tourism and hospitality and diversification of products, services, and/or markets.
Who is this course for?
The course is intended for
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Who is this course for?
The course is intended for
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J – Tour Guiding (J.1-J.8)
Tour Guiding 1: Roles and Responsibilities of the Guide Profession
In this self-paced course, tour guides and prospective tour guides will explore the roles and responsibilities of a tour guide and what it takes to become a tour guide.
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will understand the roles and responsibilities of a tour guideYou will get to
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Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will understand the roles and responsibilities of a tour guideYou will get to
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Tour Guiding 2: Key Guiding Skills I - Storytelling and Presentation Skills
In this self-paced course, tour guides and prospective tour guides will explore the essential skills that you need to succeed in tour guiding like research skills for tour planning and preparation, communication skills and presentation methods, to make your tour unforgettable for the visitors.
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone
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Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone
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Tour Guiding 3: Key Guiding Skills II - How to talk about...
In this self-paced course, tour guides and prospective tour guides will explore the essential skills that you need to succeed in tour guiding. This course will prepare you to talk about sensitive topics and build up intercultural competencies.
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You...
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You...
Tour Guiding 4: Principles of Group Psychology
In this self-paced course, tour guides and prospective tour guides will dive into the world of group psychology, group pedagogy group management and logistics.
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will learn about the principles of group psychologyYou will learn about group
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Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will learn about the principles of group psychologyYou will learn about group
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Tour Guiding 5: Health & Safety for Tour Guides
In this self-paced course, tour guides and prospective tour guides will get introduced to essential health and legal requirements. You will further learn how to manage health, safety and risk while guiding.Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will get an overview of health and legal
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The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
You will get an overview of health and legal
...
Tour Guiding 6: Dealing with Customer Complaints and Emergencies
In this self-paced course, tour guides and prospective tour guides will explore how to provide excellent customer service on your trips! You will understand the diverse types of customers and get to know their expectations and how to manage those. This course will further teach you how to manage customers' complaints and how to react in an emergency.
Who is this course for?
The course is intended
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Who is this course for?
The course is intended
...
Tour Guiding 7: Culture Guiding & Heritage Interpretation
In this self-paced course, tour guides and prospective tour guides will explore the importance and principles of cultural heritage interpretation. You will further understand the different types of cultural heritage such as archaeological sites, religious and sacred buidlings, urban heritage as well as intangible cultural heritage such as performance arts or traditional crafts.
Who is this course
...
Who is this course
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Tour Guiding 8: Nature and Adventure Guiding
In this self-paced course, tour guides and prospective tour guides will learn how to manage nature and adventure guiding! You will learn about different kinds of nature-based tourism and what to keep in mind when organizing and conducting those tours. You will further get a deeper understanding of sports and adventure tourism.
Who is this course for?
The course is intended for tour guides and
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Who is this course for?
The course is intended for tour guides and
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