Enrolment options
In this self-paced course, tour guides and prospective tour guides will explore how to provide excellent customer service on your trips! You will understand the diverse types of customers and get to know their expectations and how to manage those. This course will further teach you how to manage customers' complaints and how to react in an emergency.
Who is this course for?
The course is intended for tour guides and prospective tour guides and anyone interested in the topic.
What will you learn?
- You will get an overview of the types of customers
- You will learn about the importance of knowing and managing customers' expectations
- You will learn how to deal with customers' complaints and how to react in emergencies
Keywords: Tour guiding, types of customers, customer expectations, customer complaints, customer service
Course Certificate: The platform will automatically generate a certificate of participation and an Open Badge once you have finished all modules of the course and passed the questions in the assessment with 80%. If you would like to learn more about Open Badges, please click here.
Course Developers: Commissioned by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. Developed by mascontour, TYPE-C Productions and Fischer, Knoblauch & Co.Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.
Content License: CC-BY-SA 4.0
Course Publication Date: 30.12.2021
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This course is part of the learning pathway "Tour Guiding" which further includes the following modules:
- Roles and Responsibilities of the Guide Profession
- Key Guiding Skills I - Storytelling, Presentation Skills
- Key Guiding Skills II - How to talk about ...
- Principles of Group Psychology
- Health & Safety for Tour Guides
- Culture Guiding & Heritage Interpretation
- Nature & Adventure Guiding.