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About this course

This self-paced course will help you to explore different soft skills which include interpersonal skills as well as personal characteristics. You will find out how they can help you interact and work with other people. You will discover a wide range of skills as diverse as teamwork, time management, empathy and communication that are required to be successful in the tourism and hospitality sector. 


Who is this course for? 
The course is intended for anyone working in the tourism and hospitality sector and anyone interested in the topic. 

What will you learn? 

  • You will learn 10 essential soft skills and their relevance in the tourism industry for business success
  • You will get information on soft skills regarding problem solving, task management and communication through cultural awareness and sensitivity 
  • You will learn the process required for application of each of these skills
  • You will practice these soft skills via various activities and scenarios to prepare you better


How much time do you need to invest? It will take you about 1 hour to complete this course.

Keywords: Sustainability, tourism, management, soft skills, communication, problem solving, task management

Course Certificate: The platform will automatically generate a certificate of participation and an Open Badge once you have finished all modules of the course and passed the questions in the assessment with 80%. If you would like to learn more about Open Badges, please click here.

Course Developers:  Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.

Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.

License: CC-BY-SA 4.0

Publication Date: 15.10.2021

You might also find these courses on atingi useful:

This course is part of the learning pathway "Customer Service and Management in Tourism" which further includes the following modules: 


This course is also part of the learning pathway "Fundamentals of Tourism and Hospitality" which further includes the following modules: 


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