Micro05_EN_Nuggets

Enrolment options

About this course

This self-paced course will help you explore how to satisfy your customers. You will learn how to respond to your customers wishes and also how to react to customer complaints in an appropriate way.

Who is this course for?
The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.

What will you learn?

You will get to know more about customer service
You will learn how to identify customer needs, wishes and expectations
You will learn how to respond to customer complaints

How much time do I need to invest? It will take you about 1 hour to complete this course.

Keywords: Sustainability, tourism, management, customer service, customer relationship

Course Certificate: The platform will automatically generate a certificate of participation and an Open Badge once you have finished all modules of the course and passed the questions in the assessment with 80%. If you would like to learn more about Open Badges, please click here.

Course Developers: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.

Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.

License: CC-BY-SA 4.0

Publication Date: 30.12.2021

You might also find these courses on atingi useful:

This course is part of the learning pathway "Fundamentals of Tourism and Hospitality" which further includes the following modules:

This course is also part of the learning pathway "Customer Service and Management in Tourism" which further includes the following modules:

Finally, it is also part of the learning pathway "Fundamentals of Gastronomy" which further includes the following modules: