ჩარიცხვის პარამეტრები
In this self-paced course, gig workers active in the delivery sector will learn the basics of service provision, the components of good customer service, and valuable communications skills to excel in this industry. The training will provide workers with a customer-centric mindset to foster long-lasting, positive customer experiences.
This course on Customer Orientation is part of a four-part course bundle - Skills4Riders. You can complete all 4 courses to gain full understanding on how to be successful as a Rider in the Platform Economy. They are designed to help riders, couriers, drivers to develop the core skills needed to excel in their roles. You can access this course anytime, anywhere online or offline.
What will you learn?
The self-paced course will introduce learners to the basic concepts of customer orientation and the fundamentals of good customer service. . Additionally, it provides tips for good communication and effective transportation of goods.
Who is this course for?
This course is specifically targeted towards gig workers active as delivery drivers for e-commerce companies in the transport and logistics sector.
How much time do you need to invest? You will need 2 hours to complete this course.
Keywords: gig workers, platform workers, delivery, delivery riders, e-commerce, customer service orientation, in-demand skills
Course certificate: Completing this Course earns you a printable Achievement Certificate shareable on your social profiles.
Course Developer: This course has been developed as part of the multi-donor action VET Toolbox 2 in Nigeria, jointly co-financed by the European Union and the German Federal Ministry of Economic Cooperation and Development (BMZ). The content is developed by 21cc Learning.
Course provider: Giz Gig Economy
Course Contact: gig.economy@giz.de
License: CC-BY-SA 4.0
Course publication date: August 2023