Enrolment options
Welcome to the second self-paced course of the Skills Trio Series, in which gig workers can learn about soft skills. This course allows workers to communicate their strengths and expertise, negotiate for fair compensation, and understand their customers better. They could find jobs in online freelancing (such as graphic designers, translators, virtual assistants, data entry and content creators) or linked to a specific location (like riders, drivers, home care professionals, beauticians, and photographers). In addition to the main technical skills, a gig worker requires a range of soft skills to present themselves on a platform, communicate with customers, market their services and negotiate a fair compensation.
The course emphasizes the importance of confident communication, identify and leverage personal strengths, understanding the customer better, handling issues and conflicts, negotiation and other skills that help in personal growth and development. In this course, we offer a foundational knowledge with practical case studies and examples building trust, delivering excellent service and requesting feedback in form of ratings for both the cloudworkers (such as online freelancers, tutors, micro-tasker) and location-based workers (riders, couriers, care workers, others providing home-based services).
Who is this course for?
This course is for anyone who is interested to gain competency in soft skills for platform-based gig work. It is highly relevant for those who are currently working as online freelancers like online tutors or offering professional services like home-based care, beauty, riders, couriers or other skill-based professionals like cleaners, plumbers, electricians.
What will you learn?
Using principles of micro-learning; you will learn effective communication techniques, bolstering self-confidence, understanding the online customer profile, master conflict resolution, negotiation, and other skills vital for personal growth and development.
By completing the module, you will gain a strong understanding of soft skills for gig work, empowering you to thrive in the dynamic gig economy confidently.
Keywords: soft skills, self growth, communication, collaboration, negotiation, online freelancing, platform work, women, gender
How much time you need to invest: This course takes around 55 minutes to complete.
Certificate: Completing this Course earns you a Digital Badge shareable on your online profile, LinkedIn or other social profiles; an Achievement Certificate; and an opportunity to earn a Compound Badge by also completing Skills Trio 1 and Skills Trio 3.
Course Developer: This course has been developed as part of the Gig Economy Initiative funded by the German Federal Ministry of Economic Cooperation and Development (BMZ). The content is developed by GIZ Gig Economy Initiative with Digital Opportunity Trust (DOT) and produced by e-Learning partner common sense - eLearning & training consultants GmbH.
Course contact: gig.economy@giz.de
Course license: CC-BY-SA 4.0
Course publication date: December, 2023