Enrolment options

About this course

This self-paced course will help you explore how to expand your skills in communication and business management. You will learn how to verbally communicate with guests, employees and business partners while welcoming them, being on the telephone, selling items to them, negotiating or providing feedback. You will also explore non-verbal communication skills. . It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment.


Who is this course for? 
The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.


What will you learn? 

  • You will learn how to demonstrate verbal and non-verbal communication skills
  • You will learn how to apply a structured approach to organizing a tourism and hospitality business
  • You will learn how to manage the creation of an outstanding guest experience
  • You will learn how to select suitable revenue management techniques for your business


Keywords: Sustainability, tourism, management

Certificate: The platform will automatically generate a certificate of participation once you have finished the course. You can then continue with the assessment. If you pass 80% of the assessment questions, you will automatically receive a digital certificate – an “open badge”! To learn more about open badges, please click here.

Course Developers:  Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.

Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.

License: CC-BY-SA 4.0

Publication Date:  30.12.2021

You might also find these courses on atingi useful:

This course is part of the learning pathway "Fundamentals of Tourism & Hospitality" which further includes the following modules: