Enrolment options

About this course

This self-paced course will help you explore how to satisfy your customers. You will learn how to respond to your customers wishes and also how to react to customer complaints in an appropriate way. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment.


Who is this course for? 
The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.

What will you learn? 

  • You will get to know more about customer service
  • You will learn how to identify customer needs, wishes and expectations
  • You will learn how to respond to customer complaints


Keywords: Sustainability, tourism, management

Certificate: The platform will automatically generate a certificate of participation once you have finished the course. You can then continue with the assessment. If you pass 80% of the assessment questions, you will automatically receive a digital certificate – an “open badge”! To learn more about open badges, please click here.

Course Developers:  Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.

Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.

License: CC-BY-SA 4.0

Publication Date:   30.12.2021

You might also find these courses on atingi useful:

This course is part of the learning pathway "Fundamentals of Tourism and Hospitality" which further includes the following modules: 

 


This course is also part of the learning pathway "Customer Service and Management in Tourism" which further includes the following modules: 

 


Finally, it is also part of the learning pathway "Fundamentals of Gastronomy" which further includes the following modules: