Service Design and Sandbox Minikube

In this 180-minute self-paced course, System Architects and IT Developers will learn about what is Service Design and Sandbox Minikube.

Who is the course for?

Government officials and policymakers seeking to modernize public services.

IT professionals and digital transformation experts in the public sector.

Students and researchers interested in governance, public administration, and digital innovation. 

What will you learn?

At the end of this module, you will be able to:

1. apply a practical approach to digitizing government services by comprehending user needs, life events, and user journeys, while effectively utilizing reusable software components or Building Blocks.
2. craft user-centric digital services by identifying and improving key touchpoints through 'As-Is' and 'To-Be' user journey analysis.
3. explore the design and development of GovStack-based services for a seamless user experience. Learn to implement user-centered, accessible, and technically robust solutions. Align with GovStack Design Principles and the Implementation Playbook. 
4. apply a practical approach to Sandbox Minikube and experience a real use case, Unconditional Social Cash Transfer (USCT), with simulation and examine USCT Demo Architecture and DIY Minicube Architecture effectively.
5. deploy USCT Minikube step-by-step instructions with examples proficiently.
6. demonstrate a partial user flow of the USCT (Unconditional Social Cash Transfer) program using various Building Block APIs, while elucidating the program's objectives aimed at meeting families' basic needs and enhancing their self-sufficiency.
7. understand the concept of User Journey Maps, recognize the significance of utilizing them, proficiently execute Journey Mapping techniques, and skillfully design both As-Is and To-Be Journey Maps.
8. grasp the concept of Service Blueprint, appreciate its utility in service design, and demonstrate proficiency in designing a comprehensive Service Blueprint.
9. construct wireframes effectively by going through step-by-step demonstrations with examples.

How much time do you need to invest? Completing the course and summative assessment part would take about approximately 180 minutes in total.

Topics overview: GovStack Building Blocks approach, Key Digital Functionalities, Data Structures, Service APIs, E-government

Topics overview: Service Design, Sandbox, Minikube, USCT, Deployment, Journey Maps

Course certificate: You will earn a certificate once you complete and pass all modules and reach 80% in all assessments.

Course developer: All supporting materials/information used or cited in the course are provided by ITU, Govstack and the self-paced e-learning course is created by Motto.

Course provider: ITU and Motto

Course contact: For all technical issues: help@atingi.org, ayush.shukla@itu.int, and e.c.cil@mottobt.com

Content license: CC BY-NC-ND 3.0 IGO 

Publication date: 3^rd of June 2024