Enrolment options

About this course

This self-paced course will help you explore the importance of good customer care. You will learn how to satisfy your customers and how to manage customer complaints. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment.


Who is this course for? 
The course is intended for anyone working with customers and anyone interested in the topic.


What will you learn? 

  • You will learn how to demonstrate excellent customer complaint management skills
  • You will learn how to devise a range of sales opportunities relevant to the care and satisfaction of customers
  • You will learn how to evaluate customer satisfaction and create quality-enhancing measures in your business
  • You will learn how to improve your business’ long-term customer engagement capacity and increase your customers’ lifetime value


Keywords: Sustainability, tourism, management

Certificate: The platform will automatically generate a certificate of participation once you have finished the course. You can then continue with the assessment. If you pass 80% of the assessment questions, you will automatically receive a digital certificate – an “open badge”! To learn more about open badges, please click here.

Course Developers:  Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.

Course Contact: Should you have questions regarding the course, please reach out to the atingi support team via the helpdesk.

License: CC-BY-SA 4.0

Publication Date:  30.12.2021


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This course is part of the learning pathway "Customer Service and Management in Tourism" which further includes the following modules: